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Working in partnership with Monpelllier, Genesis help to break down silos and unify your departments.

What is Microsoft Dynamics 365?

Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.

Dynamics 365 breaks down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a 360 view of your customers and operations.

Powered by the cloud, Dynamics 365 is a flexible suite of Business Applications bringing together ERP, CRM, and Business Intelligence, to deliver end-to-end flawless control, increasing growth potential and reducing annual running costs.

Microsoft Dynamics 365 Business Central

What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is a business management tool that automates, streamlines, and aids in the management of operations.

Business Central 365 gives organisations the ability to handle all aspects of operations, including finance, manufacturing, sales, shipping, project management, services, and more.

It is highly customisable, and businesses can easily add functionality tailored to serve even highly specialised industries pertinent to the location of operations.

Business Central 365 is quick to get implemented and straightforward to configure, and simplicity drives usage and product development.

Top 5 Benefits

  1. Safe in the cloud and web-based
  2. Maximum benefit from Office 365 and other applications
  3. A centralised repository of data
  4. Combines ERP and CRM functionalities
  5. Warehouse and supply chain management

Microsoft Dynamics 365 Customer Service

What is Microsoft Dynamics 365 Customer Service?

Organisations can improve customer service operations, raise service agents’ efficiency, and increase client loyalty with the aid of Microsoft Dynamics 365 Customer Service.

Using a 360-degree picture of the customer to enable personalised support and giving service agents visibility into their performance through dashboards and reports, Microsoft Dynamics 365 Customer Support is a module for automating customer service.

Top 5 Benefits

  1. Automate customer service procedures and regulations
  2. Customisable case management and workflows.
  3. Track and use information unique to your company in automated workflows by adding or renaming properties of objects like Customers, Contact Persons, Cases, etc.
  4. Automate business rules and everyday tasks. custom form creation for surveys, tests, and polls to gather consumer feedback, gauge staff happiness, etc.
  5. Custom form creation is used to build unique surveys, tests, and polls that can be used to gather client input

Microsoft Dynamics 365 Sales

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 for Sales, formerly known as Dynamics CRM, facilitates speedier deal closure by assisting with the improvement of end-to-end sales practises.

Actionable sales insights that are optimised for mobile devices make it easier to engage clients, make quick, profitable decisions, and create a successful sales strategy. Enable your sales team to make informed decisions about leads and close deals faster with the help of Microsoft Dynamics 365 Sales solutions.

Top 5 Benefits

  1. Reporting
  2. Nurture customers throughout the sales cycle
  3. Current Sales Dashboard
  4. Keep track of customer interactions
  5. Automate Lead Control

Microsoft Dynamics 365 Marketing

What is Microsoft Dynamics 365 Marketing?

With the aid of Microsoft Dynamics 365 Marketing, organisations can establish personal and widespread ties with prospects and clients.

For businesses that require more sophisticated marketing automation at the beginning to the end of their sales cycle, Dynamics 365 Marketing is a leading solution to choose from.

Engage consumers and prospects at the correct moment using Dynamics 365’s Marketing Automation. By using contact data to customise messages and gather useful insights into your marketing activities, you can turn every touchpoint into a marketing opportunity

Top 5 Benefits

  1. Real-time interaction with customers
  2. Create nurturing journeys and sales-ready leads
  3. Personalised content can increase audience engagement and marketing actions can influence the sales journey
  4. Customer mapping
  5. Reporting

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