Danford Brewer & Ives specialise in damp proofing and timber preservation across Yorkshire, Teesside, and the North East. Their skilled team ensures property protection against damp, mould, woodworm, wet rot, and dry rot. They are also proficient in basement conversions and diverse building works.
Bespoke Microsoft .NET back office system
Danford, Brewer and Ives (DBI)
About
The Solution
The Genesis team collaborated closely with DBI to grasp their operations and challenges. We delved into each department’s functions and their role in the entire job process, from initial inquiry to completion. Streamlining was sought wherever feasible, with a focus on secure online data storage and offline accessibility.
Emphasis was placed on user-friendliness to optimise adoption. Our developers crafted a back-office system on Microsoft.net, hosted on Microsoft Azure’s cloud platform.
The Benefits
- Significant reduction in paperwork
- Improved efficiencies
- Increased customer satisfaction
- Built in templates
- Job transparency
- Improved scheduling
- Always up to date
- Associated documents are saved within the system
We have been running the app for over a year now and the efficiency savings are clear. Some of the best points for us are the co-ordinating of what were separate procedures, the survey section of the app makes us more consistent and ensures that important information is passed on at each stage. Improved efficiencies meant that a member of office staff who left did not need replacing. So far we have made annual savings in excess of £15k.